Introduction
Ecare Plus (Superior Car Care Company) respects the privacy of its website visitors and customers. This policy explains what data we collect when you use the website or request a booking, how we use and protect it, and your rights.
Data we collect
- Contact details you enter yourself: name and mobile number.
- Car and request details: car type and model, selected services or package, preferred appointment and issue description for maintenance requests.
- General technical data such as device type, browser and pages visited, for operating, securing and measuring the website.
How booking data is sent
When you complete the booking form, your request is saved in the center's booking system, and you can then send a copy via WhatsApp to the center's number after tapping the send button. WhatsApp use is subject to its own privacy policy.
Use of data
We use your data only to confirm your appointment and contact you about your request, deliver the service and follow up on warranty and maintenance, and answer your questions. We do not sell your data or share it with third parties for marketing.
Sharing data
We may share the minimum necessary data with service providers that help us operate (such as instalment payment providers when you choose them, or manufacturer warranty registration), or when legally required by a competent authority.
Cookies and measurement tools
The website uses cookies and local storage to remember your preferences and measure visits. We may use measurement and advertising tools from providers such as Google, Meta, Snapchat and TikTok, and embedded services (such as Google Maps and Google reCAPTCHA) use their own cookies under their policies.
Data protection and retention
We take reasonable measures to protect your data from unauthorised access, and keep it for as long as needed to deliver the service and follow up on warranty, or as required by law.
Your rights
You may request access to, correction or deletion of your data, or withdraw consent to be contacted, by contacting us through the channels below, in accordance with the Personal Data Protection Law of Saudi Arabia.
General booking terms
- Online booking requests are preliminary and require confirmation by the center.
- Final prices and offers are set after inspecting the car and confirming the scope of work.
- Warranties are subject to the manufacturer's terms and the care instructions provided to the customer.
Contact us
For any questions about this policy: unified number 9200 15174, WhatsApp 053 802 5888, or visit us in Al Rawdah, Khurais Branch Road, Riyadh.
Policy updates
We may update this policy from time to time; the version published on this page applies from its publication date.
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